Sample letter format to Bank manager to return card swiping EDC machine

Want to surrender your POS machine? Read this article to get the application form to your bank to uninstall your EDC machine.

'Digital India' gave a boom to cashless and online transactions. People feel it convenient to carry a debit card or credit card with them instead of carrying cash. Meeting this requirement of smart customers is mandatory in the modern era. Card swiping machine (also known as Point-of-Sale (POS) or Point-of-Purchase (POP) or Electronic Data Capture (EDC) machine) is a solution to this demand. It is a hand-held device with a swipe slot in it. Merchant swipes customers' debit card/ credit card in it and later enter his/ her private pin to make payment to the former.

But due to certain reasons, you might be willing to return back your EDC machine. Possible reasons could be-

  • Closing business
  • Relocation of business
  • Extra or undue charges levied by bank
  • Machine not working properly
  • Ordered more than required POP machines

How to write application to surrender EDC machine


The Branch Manager,
ABC Bank,
XYZ City

Subject- Request letter to surrender my POS machine

Dear Sir/ Madam,

I want to return my POS machine, which was issued to me 2 months ago. Your bank officer had told me that no monthly charges would be charged but they are unduly charged from my current account. Kindly credit back these charges into my account and deactivate my POS at your earliest.

Thanking you

Yours sincerely,
Your name
Your signature
Your current/ saving account number
Your contact number
Your address

Above format can be used in case extra or inappropriate charges are debited from your bank account. In case you want to relocate or close your business, you can use below-provided format. I am providing only main format (as shown in blue color).

I want to return my EDC machine. I am closing my showroom due to some unavoidable reasons. Kindly make arrangements to take the machine back and consider deactivation of my account (for debiting EDC machine charges) from today

Another reason to uninstall your POP machine could be its malfunctioning. Therefore, the format, for this reason, would be as below. Again, I am providing only main format (as shown in blue color).

I want to return back my POP machine. It is not working properly for more than 40 days. I made multiple complaints to your bank authorities. Every time they say they will send technician today or tomorrow at my place but nobody visited till sending this application. Hence I request to close my account for POP machine and take it back from my shop.

Article by Nidhi
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