Railway counter ticket cancellation made easy – now cancel online

Do you wish to cancel your train ticket purchased from a reservation counter? Want to change the boarding point of your counter purchased ticket? IRCTC now provides an online facility for counter ticket cancellation and boarding point change. Learn here how to cancel online.

Cancelling an e-ticket purchased through IRCTC is a very easy process. Just log in to the website and simply cancel it. However, for tickets purchased through railway reservation offices and counters, it is a tedious job. To cancel a counter purchased ticket, one has to visit the reservation centre or office, stand in the queue and get it cancelled. With this new online feature from IRCTC, no more such hassles. One can just use the IRCTC website to cancel their counter purchased tickets. If you desire to change only the boarding point that too is feasible. The best thing, you do not have to login or have an IRCTC account to get it cancelled. The feature is available without login itself.

However, there is still a drawback with this feature. The system is not yet able to give you the refund through any online means. Though the refund amount will be displayed on the screen, you still have to visit the nearest reservation office to collect the amount and that too within the given time frame.

Cancellation procedure

  1. Visit the IRCTC website at www.irctc.co.in
  2. For desktops, in the main menu, at the top right hand of the page, go to the tab that says 'More'. In mobiles and tablets, the menu is on the top left-hand side of the screen.
  3. Click on 'More' and you will get the option 'Counter Ticket Cancellation'. There is also an option that says 'Counter Ticket Boarding Point Change'. This option is for changing the boarding point.
  4. On selecting 'Counter Ticket Cancellation', you will be led to the 'Counter Ticket Services' page. Here on this page, you need to input the necessary data to cancel your counter ticket.
  5. In the given spaces, input the PNR number, train number and the captcha code.
  6. Select the checkbox that says cancellation rules and regulations are read and click on 'Submit'. The cancellation rules are given on the same page that you can read before cancelling the ticket.
  7. On submitting, an OTP is sent to the mobile number that was given by you while booking the ticket at the reservation counter.
  8. Enter the received OTP and click on submit. After successful validation of the OTP, the details of the passenger, viz name, age, gender, journey details and the booking, as well as the current status will be displayed on the screen.
  9. Verify the details and then click on 'Cancel Ticket'. Your ticket will be cancelled, seats/berths released and the refund details will be shown on the screen.
  10. An SMS is sent to your mobile number with details of the PNR and refund amount. The message received will also advise you to collect the refund amount from your journey commencing station or the nearest satellite PRS location.

Counter ticket cancellation rules

There are some conditions you need to fulfill before you are able to cancel your counter ticket online.
  • You should have given a valid mobile number while booking your train ticket at the counter. During online cancellation, a verification code or OTP is sent to this number.
  • The online cancellation feature is meant only for normal circumstances of train running. For the late running of trains or train cancellations, this feature cannot be used. In all such cases, the cancellation will be possible at reservation counters only.
  • For fully confirmed tickets, the cancellation is permitted up to 4 hours before the departure of the train.
  • For RAC or wait listed tickets, cancellation is permitted up to 30 minutes before departure.
  • For tickets cancelled before 24 hours of the train's scheduled departure, the refund for confirmed tickets has to be collected from any reservation counter at least 4 hours before the scheduled departure. for RAC/wait listed tickets, you can collect up to 30 minutes from departure.
  • For ticket cancellation done within 24 to 4 hours for confirmed tickets and up to 30 minutes of the train's scheduled departure for RAC/wait listed ones, the refund has to be collected from the journey starting station or the nearest satellite PRS location only. In such situations, cancel online if it is feasible to collect the refund amount from the journey starting station.

Pass holders

Through this system privilege/duty pass/PTOs/complimentary pass tickets also allowed to be cancelled online. Though zero refund is applicable for such passes, for renewing the validity of the pass for fresh booking, the pass holder will have to visit the reservation counter to get it revalidated by marking the previous booking as cancelled.

Boarding point change

For changing the boarding point of your journey, select the option 'Boarding Point Change' at Transaction Type. Rest of the steps are the same as for cancellation. After necessary OTP validation, you will get to see the PNR details of the ticket on the screen. You will get the option to select a new boarding point from the boarding point list. Select it and then submit. The new details will get displayed on the screen.

Boarding point change rules

  • A valid mobile number should have been given at the time of counter booking.
  • The change is allowed till the time of charting.
  • Right to board the train from the original station will be lost, once the boarding point is changed.
  • Under normal circumstances of the running of the train, no refund is admissible if the boarding point is changed within 24 hours of the departure of the train. For train delays and cancellation, the refund will be applicable.

Even though one has to visit the station or reservation counter to get the refund, this is still a welcome feature by the Indian Railways and the IRCTC. It is going to be of immense help to those who still purchase a train ticket from the counter. It is hoped that in the near future the refund too will be available online. The page Articles related to railway ticket booking has many more such articles on the railway reservation system. Going through them will help you in enriching your knowledge about the ticketing system and could be of great help while booking a ticket, online or otherwise.


Author: Sanjeev Gupta11 Sep 2019 Member Level: Gold   Points : 2

That's a good thing started by the Railways but I feel the system would have been more useful if the money refund could be done online because anyhow one has to go to the reservation counter to collect the money. But once they start the same the system will really be helpful and that will reduce the crowd which is usually seen on the reservation counters and will definitely reduce the work of railways employees.

Author: Dhruv11 Sep 2019 Member Level: Diamond   Points : 2

Yes, fully agree with you. The refund too should have been available online. Hopefully, in the near future that feature too will be available with the IRCTC. In any case, both the IRCTC and the Indian Railway is going in the right direction. Kudos to them.

  • Do not include your name, "with regards" etc in the comment. Write detailed comment, relevant to the topic.
  • No HTML formatting and links to other web sites are allowed.
  • This is a strictly moderated site. Absolutely no spam allowed.
  • Name: