Preparing for a Cabin Crew or Air Hostess profession – the high-flying career

Does the fashionable and work style of a cabin crew/Air hostess fascinate you? If the high earning potential, good career prospects and opportunity to see the world or you are looking to change/start your career in the exciting world of Aviation, then becoming a cabin crew member is the ideal career to consider. This article will provide you with the basic requirements and duties as well as a list of institutes in Kerala that provide training and placements in the high-flying cabin crew profession.


Cabin crew are professionals that are responsible for the care, ease and protection and welfare of passengers on a flight. The crew need to have a pleasant look, always smiling, greet passengers, give safety information, and provide food, drinks and other necessary items on the plane. The person should have exceptional communication skills in English and also a native language if possible.

Cabin Crew duties

Some of the basic duties that a cabin crew includes:
i. Greet passengers when they board or exit the flight and help them to get to their seat. They also need to provide help to senior citizens, Women carrying small children, disabled or person with illness, etc.
ii. Provide safety instructions, information and demonstrate the use and procedures of using the safety equipment's.
iii. Supply passengers with Food, refreshments, blankets, newspapers and other in-flight entertainment.
iv. Provide information and brochures of duty-free goods and help in selling the goods.
v. Provide a feedback form and report of the journey after completing the journey.
vi. Attend to passengers with diplomacy, smile and patience.

Cabin Crew requirements

The basic requirements for cabin crew vary between airlines. Some of the common requirements are:
a) The candidate should be over 18 years of age with good health/fitness and pass the medical check-up. Some even ask for the ability to swim to at least 25 meters.
b) Usually, a cabin crew member needs to be between 5.2 inches (157cm) to 6.2 inches (188cm) tall, with weight in proportion to height. Good vision and hearing are also preferred. These may vary between airlines
c) The candidate must have appeared or completed 10+2 or higher secondary from a recognized board/university. However, any degree or a degree in nursing, travel, tourism, hospitality management, sports, etc. will be an added advantage.
d) The candidate needs to have a valid passport with no restriction of travel to any country. And be living within the proximity of 90 minutes of travelling to the airport.
e) A cabin crew member requires a good standard of education, including GCSEs (grades A-C) in maths and English, or equivalent qualifications. vocational qualifications (NVQs and BTECs) could add to their advantage.
f) Previous experience/ apprenticeships in a customer service or similar background work will also be useful as it provides good communication skills, customer interaction, etc.
g) Vocational courses involving an element of customer service, e.g. travel and tourism, or hospitality and catering, could provide some useful background knowledge. Similarly, apprenticeships in these areas could provide helpful skills.
h) A cabin crew member needs to look smart and tattoos and piercings are discouraged by many airlines.

Cabin Crew qualities

Cabin crew professionals must have good customer service skills with excellent oral communication skills. He/she should be accepting criticism, remain calm, have patience and work under pressure and stressful conditions. They should have basic knowledge of safety (CPR) and the security of both equipment and people. They must enjoy working, helping and have a friendly nature. They should also have basic knowledge of computers or other devices on board. They should cater to the needs of the customer and be able to understand and deal with their needs and handle them peacefully.

Institutes in Kerala for cabin crew training

Some of the institutes in Kerala that provides training and placements to cabin crew professionals are given below. You can have a go-through and select the best institute to jump-start your flying career.

1. Frankfinn (Cochin):

It is recognised as the World's no. 1 Air Hostess Training Institute since its foundation in the year 1993. The institute has been awarded the "Best Air Hostess Training Institute Award" for nine consecutive years (2011 – 2019). The training is designed after immense research and commitment by the faculties that provide students with all-round information and proficiency required in the aviation, hospitality, tour and travel industry. The institute continues to prove their dominance in the aviation industry with its highly qualified and experienced trainers, placements and training centres within India.

The institute has large linkage of training centres providing outstanding training and is easily reachable to many. It has also started its training centres in Dubai. It has good and enduring relationships with major airlines, hotels and leading aviation and the hospitality sector. They also facilitate campus interviews for major aviation, hotels, travel and customer service companies. They assist in placement and have a remarkable victory rate in the placement of students. It has a close association with the Emirates group and supply complete manpower and staff for the entire Emirates group. It has branches at Thiruvanthapuram, Kozhikode (Calicut) and Thrissur.

Some of the courses offered in the institute are:
1. Frankfinn Diploma in Hospitality, Travel and customer service – course duration – 12 months/ 2 hr/day / 3-5 days/week
2. Frankfinn Diploma in Aviation, Hospitality and Travel Management – course duration – 12 months/ 2 hr/day / 5 days/week
3. Frankfinn PG diploma in Aviation & Hospitality service – course duration – 12 months/ 2 hr/day / 3-5 days/week
4. Frankfinn PG diploma in Airport Ground Service – course duration – 12 months/ 2 hr/day / 3-5 days/week
5. Frankfinn PG diploma in Aviation, Hospitality, Travel and customer service – course duration – 6 months/ 2 hr/day / 6 days/week

Contact information of Institute:
Address: Door No. 39/6795 & 39/6795 A, 1st Floor, Vallamattom Estate, Ravipuram, M.G. Road, Near to Shipyard Kochi, Kerala – 682015.
Phone: 0484-4014400 / 1800 2587332

2. UFly International Aviation Academy (Calicut/Kozhikode):

It is a UK based academy and in the training field from 15 years and accredited in the UK. They offer exceptional resources for learning and excellent service and value to the aspiring students. The course is distinctive and they want to provide uniform opportunities to students of all backgrounds. They provide good training in combination with the latest technology by experienced faculties. The course is recognised by ISO 2014, QAL-UK and IATA 2008 certified.

The cabin crew course is prepared by British Airways and it combines theory and practical spells that help to develop the trainees' knowledge & competencies which touch the general standards and requirements set by the aviation industry. The course is conducted in a spacious classroom that includes learning with safety equipment, trainers, Aircraft cabin mock-ups, leadership aspects, etc. It covers Safety and Emergency Procedure (SEP), Aviation Medicine, Aviation Security, Aviation recruitment process (ARP), Customer service, Dangerous Goods Awareness (DGA) and Crew Resource Management (CRM). It also has a branch at the capital of state, Thiruvananthapuram.

Some of the courses offered by the institute are:
1. Diploma in Cabin Crew and Airport Management – A 1-year course certified by DGITO. The minimum qualification required is 10+2. The approximate fees for the course are Rs. 2 Lakhs.
2. Fast Track in Cabin Crew and Airport Management – A 99 days part-time course certified by DGITO. The minimum qualification required is 10+2. The approximate fees for the course are Rs. 1.5 Lakhs.
3. Fear 9 in Cabin Crew and Airport Management – A 9-day full-time course certified by DGITO. The minimum qualification required is 10+2. The approximate fees for the course is Rs. 1 Lakh.

Contact information of Institute:
Address: 7th Floor - Sky Tower, Opp. Hyzone Hotel, Opp. Kurusupally Bank Road, Calicut.
Phone: 9645 999 333, 9745 999 333, 0495 4025 333, 0495 4184 999, 0495 4061 333,

3. Higher Education Consultant Academy (H.E.C.A.):

It is the aspiration of Mr. P.R. Nair, and an accredited centre of Bharath Sevak Samaj Vocational Education, a Central Govt. Agency, to train aspiring students and provide them with a foundation to start their career in the aviation, hospitality, travel and tourism industry. It offers various development programs and has good track records across south India.
The academy provides training and other supporting personality development aspects, like Interview skills, spoken English & Hindi along with on-the-job training which helps to gain working knowledge. They even have an instalment mode of fees' payment which helps many students to take admission and complete the certificate course on time. It provides 100% placement assistance on successful completion of training sessions.

Some of the courses provided by H.E.C.A are:
1. H.E.C.A. Certificate Training in Entrepreneurship, Digital Marketing, Customer Relationship Management and Business Communication.
2. H.E.C.A. Certificate training in HR Management.
3. H.E.C.A. Certificate training in Mass Communication, Journalism and Public Relations.
4. H.E.C.A. Certificate training in Logistics and Supply chain management.
5. H.E.C.A. Certificate training in Psychology
6. H.E.C.A. Certificate training in Airport operations.
7. H.E.C.A. Certificate training in Aviation management.
8. H.E.C.A. Certificate training in Air Hostess training.

Contact information of Institute:
Address: Door No. 55/3985, 2nd Floor, Water Land Road (via Chilavanoor Road), Elamkulam, Kadavanthara, Kochi, Kerala – 682020.
Phone: 9946189121 / 0484 2312807

4. AHR Aviation Academy:

Located in the middle of Kochi town, it is famous as one of the prominent vocational training institutes in south India. It has the best in the industry Airline and Hotel Management training programs which teach, train and provide relevant experience in the aviation sector. The institute is affiliated with BSS national development agency, promoted by the Govt. of India. The academy provides effective training and help you face interviews with confidence and secure job at the earliest. The campus has resourceful trainers that are experts in their field and provide placement support. The training and eminence teaching have geared up and helped students to achieve their goal with comfort.

Some of the courses offered by the academy are:
a) International Airline & Travel Management
b) Cabin Crew Management
c) Ground Staff Training
d) Hotel Management and Catering Science
e) Hotel Management and Tourism
f) Hotel Management

Contact information of Institute:
Address: Panakkal building, Pullepady road, Ernakulam, Kerala – 682018.
Phone: 9995341667 / 9995441667

5. Cloud9 Aviation:

Cloud9 Aviation is the most trusted, cost-effective and quality-oriented centre that provides superlative training along with 100% placement assistance. It has committed trainers who inspire and prepare students in the best choices for the aviation industry. The course is affiliated to Punjab Technical University and has a 1-year Diploma in Airline Tourism and Hospitality Management. It provides excellent theory and on-the-job flight and ground training that helps to brush students as the right choice for the flying industry.

Some of the courses provided by the academy are:
a) Diploma in Airport Handling Management - It is a 3-month/6-month duration which is certified by Punjab Technical University.
b) Diploma in Airline Tourism and Hospitality Management – It is a 1-year course that is mainly concentrated on cabin crew training. It offers a in-house grooming studio fully equipped with best equipment of international standards.
c) Pilot Training – This is a year duration course in association with Kairali Aviation Pvt. Ltd.
d) Diploma in Logistics and Supply Chain Management - It is a 6-month course.
e) PG Diploma in Logistics and Supply Chain Management - It is a 1-year course.

Contact information of Institute:
Address: 2nd floor, Chammany complex, Sebastian road, Kaloor, Ernakulam, Kerala.
Phone: 9745999333

Note: Before taking your final decision to join the professional course in any academy or institute, kindly have a review check or visit the centre and do a self-analysis. This will help you select the best for your high-flying career.

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