Aadhaar enrolment & update made easy – now book appointments online

Are you seeking to update your existing Aadhaar or enrol for a fresh one? Wary of visiting crowded Aadhaar centres, where it is hard to get an appointment? Then learn here about the online procedure to book such appointments, a new feature recently introduced by UIDAI.

Booking an appointment or slot at an Aadhaar enrolment or update centre has always been a herculean task. To get a confirmed slot, you need to visit the centre very early (much before the centre opens) and stand in a serpentine queue, even for just updating your mobile number. Generally, a fixed number of slots, around 40, are only available for a day and if you are not among the lucky few to reach the centre early, you may miss getting an appointment. With the new feature to book an appointment online, you will be saved from a lot of hassles. You can book a prior appointment, sitting in the comforts of your home or office. Then on the designated day and time, visit the Aadhaar Seva Kendra (ASK) and get your job done without even waiting in queues.

Online booking of appointment

This is a new feature introduced by the UIDAI. After taking an online appointment through this system, one has to visit the nearest Aadhaar Seva Kendra. As of today, the facility is available in selected cities only. The cities where such Aadhaar Seva Kendras have been opened are - New Delhi, Bhopal, Agra, Chennai, Hisar and Chandigarh. Delhi has two Aadhaar Seva Kendras, whereas the rest of the cities have one each. A few more cities will soon have this facility. By the end of 2019, UIDAI has a target of setting up 114 such Seva Kendras in 53 cities.

Even though UIDAI provides for online facilities for some of its services like updating address without proofs and ordering a reprint of your Aadhaar letter, for many other services one has to still visit an Aadhaar centre to avail them. Some of these services for which a visit to the Aadhaar centre is mandatory are - new enrolment, mobile number update, name update, date of birth update and so on. Thus, the online feature to book an appointment with an Aadhaar Seva Kendra will be very useful and comfortable for all those who wish to avail such services related to Aadhaar. The concept of the ASKs is very much similar to the Passport Seva Kendras (PSKs), where one can avail many passport related services by booking online.

How to book an appointment

  1. To book an online appointment with a Aadhaar Seva Kendra, you need to first visit the UIDAI website.
  2. In the 'My Aadhaar' section under 'Get Aadhaar', click on the tab that says 'Book an appointment'. You will be directed to the page where you will see listed the different services for which the appointment may be booked.
  3. Select your city (if listed) and then click on the tab 'Proceed to book an appointment'. You will be led to a page with three options – 'New Aadhaar', 'Aadhaar Update' and 'Manage Appointments'.
  4. Depending upon your requirement, whether it is a fresh enrolment or Aadhaar update, select the appropriate tab and enter your mobile number and the given Captcha Code. For new enrolment, give the number in which you wish to receive the OTP. For the other two, give your registered number.
  5. Click on the tab 'Generate OTP'.
  6. On receiving the OTP, enter it at the appropriate place and click on 'Verify OTP'. You will be directed to an online application page where you have to give your personal details and date for slot booking.
  7. Fill up the online form, review the details and select the time slot.
  8. Once you are sure of the details, the time slot and date, click on the 'Submit' tab. Your online appointment will be booked.

Services available for online appointment

Following are the services that can be availed at an Aadhaar Seva Kendra.
  1. Fresh enrolment for Aadhaar
  2. Name update
  3. Address update
  4. Mobile number update
  5. Date of birth update
  6. Gender update
  7. Email id update
  8. Biometric update. Biometrics include photo, fingerprints and iris.


Even though very less in numbers, these Aadhaar Seva Kendras have a huge capacity to handle a good number of applications per day. According to UIDAI, around 1000 new enrolments and 500 update requests can be handled at each ASK per day. The ASKs will remain open six days a week and on Sundays as well, from 9:30 in the morning to 6 in the evening. Only on Tuesdays and public holidays, the Kendras will remain closed.

How the ASKs work

The working of the ASKs is very transparent. The person visiting the ASK first gets a token. He or she then moves to the 'Verifier' for document checking. After verification, one has to move to the cash counter for payment of necessary fees. For Aadhaar update, the fees are Rs 50/-. One then moves to one of the 16 'operator counters' where the necessary fingerprints, photography and iris scan is done. Through digital display screens, one can easily monitor the token movement. As such, one need not stand in queues and can sit in the waiting areas. It is thus a very comfortable experience to get your Aadhaar updated or get a new one through this new feature of online appointment.

For further information on Aadhaar and its services, you may also refer the page, 'Articles related to Aadhaar'. A good number of articles on Aadhaar are hosted at this page.

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Author: Sanjeev Gupta09 Sep 2019 Member Level: Gold   Points : 4

I tried the online appointment to get my kids Aadhaar card made. But there seems to be a problem with the site. I registered my phone number successfully and got the OTP but when I had entered the pin code of my area the site hangs and it is showing as unspecified area and the site is not moving after that because that's a compulsory option one has to fill it. Maybe there is some fault/error with the site and the authority must correct it so that people may take the use of the same.

If the site works properly then it will be a very beneficial site for the people because then they will have not to stand in the long queue in post offices/banks. They can directly take the appointment and can reach to the centre as per the decided time. The only thing the government should do is to increase the number of such centers as presently in Delhi there are just two such centers.

Author: Dhruv11 Sep 2019 Member Level: Diamond   Points : 3

This might be a glitch considering that it is a very new system. Hopefully, such shortcomings would be removed once the system gets operational full-fledged in other cities too. As mentioned by you, it will definitely be of immense benefit to one and all. We will be all spared of the rush and chaos that we see in every Aadhaar enrollment or update center. Indeed a very good feature from UIDAI.

Author: Umesh13 Sep 2019 Member Level: Platinum   Points : 3

A useful article on Aadhaar related issues by the author. Some banks are authorized for Aadhaar related work but the problem is that there is a big rush there and they entertain only a few people who arrive early there and ask others to come next day. So people are finding it very difficult to get their Aadhaar related issues being settled quickly. As told by the author, the ASK can handle hundreds of people in one single day so that is definitely a welcome move and people will get benefited by it immensely. It will be a good thing if they can open such centers in most of the places in our country so that people do not waste time getting a small correction done.

Author: K Mohan18 Sep 2019 Member Level: Platinum   Points : 4

I do appreciate the author for sharing the new information. Though online appointment bookings are being done, the ultimate corrections have to be done at the felicitation centres. In this case, we must appreciate some banks which are allowing 25 tokens every day to make corrections of the existing Aadhaar card. The Andhra bank situated near my house asks the members to make a queue and exactly 25 tokens are issued on a first come first serve basis and no additional one is entertained for the day. Likewise, City Union Bank is also doing corrections but preferably for their account holders first and then general public and they are charging 25 rupees.

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